Cancellation &
Refund Policy
This policy explains how cancellations and refunds are handled for bookings made with Esoteric Travel and Tours.
Different resorts, airlines, transfer operators and activity providers may apply different cancellation conditions. Any supplier-specific conditions disclosed before confirmation will apply to the relevant part of the booking.
Cancellation Requests
All cancellation requests must be submitted in writing to Esoteric Travel and Tours.
Supplier Cancellation Conditions
Hotels, resorts, airlines, transfer operators, excursion providers and other suppliers may apply different cancellation and refund conditions.
Any supplier-specific cancellation conditions disclosed in the customer’s quotation, invoice or booking confirmation will apply to the relevant booking.
Refund Eligibility
Where a booking is eligible for a refund, the refundable amount will depend on:
- The cancellation conditions of the relevant supplier.
- Amounts already paid or committed to suppliers.
- Non-refundable services already confirmed or provided.
- Any other conditions disclosed before the booking was confirmed.
Esoteric Travel and Tours will not withhold amounts that are refundable by the relevant supplier, except for any fees or charges that were clearly disclosed to the customer before purchase.
Before confirming a booking, customers should review the cancellation conditions shown in their quotation or booking confirmation, as these may differ between accommodation, transfers, flights and experiences.
Non-Refundable Bookings
Some promotional rates, special offers, transport services, activities or other travel arrangements may be partially or fully non-refundable. Where this applies, it will be communicated to the customer before payment.
No-Show or Early Departure
No-shows, unused nights, unused transfers, unused activities or voluntary early departure may be non-refundable depending on the conditions of the relevant supplier.
Cancellations Due to Weather or Operational Conditions
Activities or transfers affected by weather, safety or operational conditions will be handled according to the policy of the relevant service provider.
Where an alternative date or replacement service can reasonably be arranged, this may be offered instead of a refund.
Refund Processing
Approved refunds will be processed after confirmation from the relevant supplier and completion of any required payment-provider or banking procedures.
The time required for funds to appear in the customer’s account may depend on the customer’s bank and card issuer.
Contact
For cancellation or refund requests, contact:
Esoteric Travel and Tours
Operated by Esoteric Private Limited
Hulhumale’ Lot No. 10376, 4B
Hirundhu Magu, Male’, Republic of Maldives
Telephone:
+960 400 3177
Email:
info@esoteric.com.mv